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FAQ

Donation Form Help & FAQ

We want to make donating as easy as possible. If you're having trouble with our donation form, please check these frequently asked questions.

Having trouble donating? We’re here to help!

Below are common issues some supporters experience when using our donation form, and how to fix them.

Accordion Content

This might be a simple browser issue where your browser is showing an older version of the page.

Try a hard refresh:

  • Windows/Linux: Press Ctrl + F5
  • Mac: Press Cmd + Shift + R

Clear your browser cache and cookies:

Instructions vary by browser, but you can usually find this option in your browser’s settings or history menu.

  • Google Chrome: Go to Settings > Privacy and security > Clear Browse data.
  • Mozilla Firefox: Go to Settings > Privacy & Security > Cookies and Site Data > Clear Data.
  • Safari (Mac): Go to Safari > Preferences > Privacy > Manage Website Data.
  • Microsoft Edge: Go to Settings > Privacy, search, and services > Clear Browse data.

Try a different browser: If the issue persists, try using a different web browser (like Chrome, Firefox, Safari, or Edge) to see if that resolves the problem.

 

Download a detailed guide on clearing your cache and opening private and incognito windows:
Download the guide

If you’re still having trouble, please get in touch with us directly, and we can investigate further. 

Jump to our contact form

Our system checks email addresses to prevent spam. If your email address is flagged, it might be due to a typo or because it’s on a known spam list.

  • Double-check your email address: Ensure there are no typos or extra spaces.
  • Try a different email address: If you have an alternative email address, please try using that one.


If you’re still having trouble, please get in touch with us directly, and we can investigate further. 

Jump to our contact form

Our form requires a specific format for Australian phone numbers. It should be 9 or 10 digits long.

  • Format: Please enter your phone number as a continuous string of numbers without spaces, hyphens, or country codes (e.g., 0212345678 or 0412345678).
  • Avoid autofill: Sometimes, browser autofill can incorrectly format your phone number. Try typing your number manually instead of letting your browser fill it in.

Remove leading zeros for international format: If you are copying it from somewhere that includes +61, please remove the +61 and ensure the leading 0 is present (e.g., use 0412345678 not 412345678).


If you’re still having trouble, please get in touch with us directly, and we can investigate further. 

Jump to our contact form

Our address field uses Google Maps to help you fill in your address quickly. However, sometimes autofill from your browser can interfere.

Start typing slowly

  • Begin typing your street address, and then select your address from the suggestions that appear.

Manually enter your address

  • If the autocomplete isn’t working or is suggesting the wrong address, you can always type your full address manually into the fields.

Check for browser autofill interference

  • If your browser is trying to fill the address and it’s incorrect, look for an option to clear or ignore the browser’s suggestion for that field.
  • Consider temporarily disabling your browser’s autofill feature for addresses if this is a persistent problem, or clear the specific incorrect autofill entry from your browser’s settings.

If you’re still having trouble, please get in touch with us directly, and we can investigate further. 

Jump to our contact form

 

For security reasons and to prevent fraudulent transactions, our anti-spam system may block connections from VPNs (Virtual Private Networks).

Temporarily disable your VPN:

  • Please disable your VPN software and try submitting the donation form again.

Try a different network:

  • If possible, try making the donation from a different internet connection or device where you are not using a VPN. 

If you’re still having trouble, please get in touch with us directly, and we can investigate further. 

Jump to our contact form

 

This could happen if JavaScript is disabled in your web browser. Our donation form relies on JavaScript to function correctly.

Enable JavaScript

  • Please ensure JavaScript is enabled in your browser settings.

Google Chrome

  • Settings > Privacy and security > Site Settings > JavaScript > Sites can use Javascript.

Mozilla Firefox

  • Type about:config in the address bar, accept the risk, search for javascript.enabled, and ensure it’s set to true.

Safari (Mac)

  • Safari > Preferences > Security > Enable JavaScript.

Microsoft Edge

  • Settings > Cookies and site permissions > JavaScript > Allowed.

Refresh the page

  • After enabling JavaScript, refresh the donation page.

This could also happen if your browser is storing an old version of teh form and page.

 

Download a detailed guide on clearing your cache and opening private and incognito windows:
Download the guide 

If you’re still having trouble, please get in touch with us directly, and we can investigate further. 

Jump to our contact form

Some browser add-ons (like ad blockers or privacy extensions), certain browsers with built-in blocking features (like Brave), or overzealous antivirus software can sometimes interfere with the scripts our donation form needs to run.

Temporarily disable browser extensions

  • Try disabling your browser extensions one by one and attempt to use the form after disabling each to see if one of them is causing the issue. Remember to re-enable them afterwards.
  • You can usually manage extensions by going to your browser’s menu and looking for “Extensions,” “Add-ons,” or “More tools.”

Adjust settings in privacy-focused browsers

  • If you are using a browser like Brave, check its “Shields” settings. You may need to lower the protection level for our website or specifically allow scripts from our site.

Check your antivirus software

  • Some antivirus programs have web protection features that might block scripts. You may need to temporarily disable this web protection or add our website to an “allow list” or “exclusion list” in your antivirus settings. Be sure to re-enable it after you’ve made your donation.

Try an incognito or private Browse window

  • These windows often run with default settings and fewer active extensions, which can help determine if an add-on is the cause.

 

Download a detailed guide on clearing your cache and opening private and incognito windows:
Download the guide 

If you’re still having trouble, please get in touch with us directly, and we can investigate further. 

Jump to our contact form

Are you still having issues

If our FAQ has not helped please submit the form below and we will try to assist you further. 

Please include information on:

  1. Your device (Computer, Tablet or Phone)
  2. Your operating system Windows or Mac (computer) or Apple or Android (tablet or phone).
  3. Your browser (Chrome, Safari, Firefox etc.)
  4. Any error messages or other error information.
  5. A screenshot of the issue (if possible).

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Accepted file types: jpg, gif, png, docx, doc, pdf, txt, Max. file size: 10 MB, Max. files: 4.
    Invasives Species Council

    The Invasive Species Council was formed in 2002 to seek stronger laws, policies and programs to protect nature from harmful pests, weeds and diseases.

    The Invasive Species Council acknowledges the Traditional Custodians throughout Australia and their connections to land and sea. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

    Our Work

    About Us

    How to help

    News

    Resources

    Legal

    Invasives Species Council
    The Invasive Species Council was formed in 2002 to seek stronger laws, policies and programs to protect nature from harmful pests, weeds and diseases.
    The Invasive Species Council acknowledges the Traditional Custodians throughout Australia and their connections to land and sea. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

    Our Work

    About Us

    How to help

    News

    Resources

    Legal

    Your gift is a lifeline for nature.

    Our protected areas are being trashed, trampled, choked and polluted by an onslaught of invaders. Invasive species are already the overwhelming driver of our animal extinction rate, and are expected to cause 75 of the next 100 extinctions.

    But you can help to turn this around and create a wildlife revival in Australia. 

    From numbats to night parrots, a tax-deductible donation today can help defend our wildlife against the threat of invasive weeds, predators, and diseases.

    As the only national advocacy environment group dedicated to stopping this mega threat, your gift will make a big difference.

    Donate Today

    Do you need help?

    Accordion Content

    A silent crisis is unfolding across Australia. Every year, billions of native animals are hunted and killed by cats and foxes. Fire ants continue to spread and threaten human health. And the deadly strain of bird flu looms on the horizon. Your donation today will be used to put the invasive species threat in the media, make invasive species a government priority, ensure governments take rapid action to protect nature and our remarkable native wildlife from invasives-led extinction, death and destruction.

    Donate Now

    If you are having trouble submitting a form, please read this guide.

    Please fill out the following form and one of our team will be in contact to assist as soon as possible. Please make sure to include any helpful information, such as the device you were using (computer, tablet or mobile phone) and if known, your browser (Mozilla Firefox, Chrome, Safari etc)

    "*" indicates required fields

    Name*
    This field is hidden when viewing the form
    Drop files here or
    Accepted file types: jpg, gif, png, docx, doc, pdf, txt, Max. file size: 10 MB, Max. files: 4.

      Dear Project Team,

      [YOUR PERSONALISED MESSAGE WILL APPEAR HERE.] 

      I support the amendment to the Kosciuszko National Park Wild Horse Heritage Management Plan to allow our incredible National Parks staff to use aerial shooting as one method to rapidly reduce feral horse numbers. I want to see feral horse numbers urgently reduced in order to save the national park and our native wildlife that live there.

      The current approach is not solving the problem. Feral horse numbers have rapidly increased in Kosciuszko National Park to around 18,000, a 30% jump in just the past 2 years. With the population so high, thousands of feral horses need to be removed annually to reduce numbers and stop our National Park becoming a horse paddock. Aerial shooting, undertaken humanely and safely by professionals using standard protocols, is the only way this can happen.

      The government’s own management plan for feral horses states that ‘if undertaken in accordance with best practice, aerial shooting can have the lowest negative animal welfare impacts of all lethal control methods’.

      This humane and effective practice is already used across Australia to manage hundreds of thousands of feral animals like horses, deer, pigs, and goats.

      Trapping and rehoming of feral horses has been used in Kosciuszko National Park for well over a decade but has consistently failed to reduce the population, has delayed meaningful action and is expensive. There are too many feral horses in the Alps and not enough demand for rehoming for it to be relied upon for the reduction of the population.

      Fertility control as a management tool is only effective for a small, geographically isolated, and accessible population of feral horses where the management outcome sought is to maintain the population at its current size. It is not a viable option to reduce the large and growing feral horse population in the vast and rugged terrain of Kosciuszko National Park.

      Feral horses are trashing and trampling our sensitive alpine ecosystems and streams, causing the decline and extinction of native animals. The federal government’s Threatened Species Scientific Committee has stated that feral horses ‘may be the crucial factor that causes final extinction’ for 12 alpine species.

      I recognise the sad reality that urgent and humane measures are necessary to urgently remove the horses or they will destroy the Snowies and the native wildlife that call the mountains home. I support a healthy national park where native species like the Corroboree Frog and Mountain Pygmy Possum can thrive.

      Kind regards,
      [Your name]
      [Your email address]
      [Your postcode]


      Dear Project Team,

      [YOUR PERSONALISED MESSAGE WILL APPEAR HERE.] 

      I support the amendment to the Kosciuszko National Park Wild Horse Heritage Management Plan to allow our incredible National Parks staff to use aerial shooting as one method to rapidly reduce feral horse numbers. I want to see feral horse numbers urgently reduced in order to save the national park and our native wildlife that live there.

      The current approach is not solving the problem. Feral horse numbers have rapidly increased in Kosciuszko National Park to around 18,000, a 30% jump in just the past 2 years. With the population so high, thousands of feral horses need to be removed annually to reduce numbers and stop our National Park becoming a horse paddock. Aerial shooting, undertaken humanely and safely by professionals using standard protocols, is the only way this can happen.

      The government’s own management plan for feral horses states that ‘if undertaken in accordance with best practice, aerial shooting can have the lowest negative animal welfare impacts of all lethal control methods’.

      This humane and effective practice is already used across Australia to manage hundreds of thousands of feral animals like horses, deer, pigs, and goats.

      Trapping and rehoming of feral horses has been used in Kosciuszko National Park for well over a decade but has consistently failed to reduce the population, has delayed meaningful action and is expensive. There are too many feral horses in the Alps and not enough demand for rehoming for it to be relied upon for the reduction of the population.

      Fertility control as a management tool is only effective for a small, geographically isolated, and accessible population of feral horses where the management outcome sought is to maintain the population at its current size. It is not a viable option to reduce the large and growing feral horse population in the vast and rugged terrain of Kosciuszko National Park.

      Feral horses are trashing and trampling our sensitive alpine ecosystems and streams, causing the decline and extinction of native animals. The federal government’s Threatened Species Scientific Committee has stated that feral horses ‘may be the crucial factor that causes final extinction’ for 12 alpine species.

      I recognise the sad reality that urgent and humane measures are necessary to urgently remove the horses or they will destroy the Snowies and the native wildlife that call the mountains home. I support a healthy national park where native species like the Corroboree Frog and Mountain Pygmy Possum can thrive.

      Kind regards,
      [Your name]
      [Your email address]
      [Your postcode]